Fix the Wrong Virtual Tour Thumbnail on Facebook

1. Check the thumbnail

1. Open your tour in the editor, go to the Tour tab and expand Tour Settings.
2. Click Thumbnail. It says No thumbnail if none is set.
3. Pick one of the tour’s panoramas under Tour Images, or an image you’ve uploaded under Your Images, and save.

See Tour settings for the rest of this section.

2. Ask Facebook to look again

1. Open Facebook’s Sharing Debugger and paste your tour’s link.
2. Choose Scrape Again. The preview below shows what Facebook will use.

3. Still the old picture? Wait a day, or change the link

We keep a copy of each tour’s preview for up to 24 hours, so for a day after you change the thumbnail, Facebook can still get the old one. Either try the Sharing Debugger again the next day, or share the link with ?v=2 on the end, as in /virtualtour/abcd1234?v=2. The link opens the same tour, but it’s new to the preview system. Use ?v=3 next time, and so on.

Common questions

How do I change the picture shown when I share my tour?

Open the Tour tab in the editor, expand Tour Settings and click Thumbnail. Pick one of the tour’s panoramas or an image you’ve uploaded.

Why does Facebook still show an old picture for my virtual tour?

Facebook and TeliportMe both keep a copy of the link’s preview. Ask Facebook to look again with the Sharing Debugger, and if the old picture is still there, wait a day or add ?v=2 to the link.

Does this fix WhatsApp and LinkedIn previews too?

Yes, they use the same thumbnail. The Sharing Debugger only works for Facebook, but adding ?v=2 to the link gives you a link that hasn’t been previewed before.