Change your card or billing details
- Open Settings from your name at the bottom of the dashboard’s left menu, and go to Plans & Billing.
- Choose Manage Membership.
- Choose Update Info. A secure billing page opens in a new tab. Cards are charged through Stripe, our payment processor.
- Update your card or billing details there, and save.
The new card is used from your next renewal. Changing it doesn’t change your plan.
Check your subscription
Manage Membership also shows each subscription’s status:
- ActiveWith the date it will be renewed automatically.
- CanceledWith the date it remains active until.
- PausedWith the date it will be resumed. Resume restarts it early.
From there you can also Upgrade Subscription or Cancel. See Subscriptions for refunds, renewals and cancelling.
Things we change for you
Email help@teliportme.com to change your account’s email, its owner, or the name or company on an invoice that’s already been issued.
Tips
- No Update Info button? It only shows once your account has a payment on record. Email us and we’ll help.
Common questions
Does changing my card change my plan?
No. The new card is used from your next renewal, and your plan stays the same.
How do I see when my subscription renews?
Open Manage Membership in Plans & Billing. An active subscription shows the date it will be renewed automatically.
Can I change the name or company on an invoice?
Yes, for an invoice that’s already been issued: email help@teliportme.com and we’ll change it. Email us too to change your account’s email or its owner.